Frequently Asked Questions
Everything you need to know about our premium cones and supplies.
What materials are used in your pre-rolled cones?
Our cones are crafted from high-quality, ultra-thin papers including natural hemp, wood pulp, and unbleached options to ensure a smooth, clean burn.
How long does shipping typically take?
Standard orders are processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping times vary by location.
Do you offer bulk or wholesale pricing?
Yes, we specialize in B2B solutions. You can find bulk tier pricing on our product pages or contact our sales team for custom wholesale quotes.
What is your return policy?
We accept returns on unopened and unused products within 30 days of delivery. Please contact our support team to initiate a return authorization.
Are your products rigorously tested for safety?
Absolutely. All our products undergo strict quality control and are tested for heavy metals and pesticides to meet industry safety standards.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as secure digital payment options like PayPal and Apple Pay.